Orion O6 reboots randomly

#1

Hi everyone,

I’m having a very similar issue with my Orion O6 (Unable to boot my ORION O6).

The board randomly reboots — sometimes during OS installation, sometimes after it’s already installed and I’m just using it. Maybe 1 out of 5 installs actually finishes, but even then, the system ends up rebooting randomly, especially under load.

Here’s what I’ve tried so far:

  • Updated BIOS to 0.3.0-1

  • Tried different power supplies: MacBook 140W and Ugreen 100W, plus various USB-C cables

  • Used different NVMe SSDs: Samsung 990 4TB, Crucial P3 2TB

  • Tried with and without the RADXA Wi-Fi module

  • Used different displays (USB and HDMI)

  • Tried both Debian 12 pre-installed image and Debian 12 Desktop ISO b6, flashed using several USB sticks

No matter what I do, it still randomly reboots. Seems to happen more often when there’s some load.

Also, memory test shows errors (photo attached).

Any ideas what else I could try? Feels like I’ve tested everything…

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#2

I saw something like that on one of my nucs, I needed to put heatsink and fan near memory, since then it works stable. No memory replacement was needed, just proper cooling. Try same thing - put fan near memory chips and retry test.

#3

It could be a good indication that the problem is indeed there but it should not happen when the device is used under standard conditions. I think that the test would indeed help locate the problem but it looks like an RMA is going to happen. Also we don’t know the root cause. For example if the voltage regulator delivers insufficient voltage for RAM to be stable, such things could happen as well, without the RAM itself being bad. And when such a defect happens you never know how it will evolve over time.

#4

Quick update:

Had a few times today where the board just froze during the memory test — no reboot, just completely locked up. Had to power it off manually.

Temps seem fine — memory chips are pretty cool, but I still stuck on some small heatsinks just in case. The SSD is the warmest part, sitting at around 52°C.

Power draw during the memory test is about 17W, so nothing crazy there.

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#5

Radxa, any help? I tried to contact by Contact form, but I haven’t received an answer yet.

#6

are you using the PCI-E? I had the same problem until I stopped using usb-c to power the board and went for a real psu instead.

#7

I’m not using PCIe at all, and there are no real power-hungry peripherals connected — just the basics: an NVMe SSD, the board itself, keyboard and mouse (which are negligible), and a monitor via HDMI.

With such a minimal setup, the board should absolutely work over USB-C power.

I’ve been thinking about getting a full ATX PSU, but honestly, if that doesn’t fix the problem, it’ll feel like a wasted purchase. Still, looks like I might have to try it anyway…

#8

Using a full ATX power supply didn’t change anything — the board still randomly reboots or freezes, same as before.

Also, it’s been six days and still no reply from RADXA support. Pretty frustrating, to be honest…

#9

Hi, @Sergei_D

I am sorry for your bad experience. Please go for an RMA from where you buy. We will analyze the defective unit when it’s sent back. Check with the distributor for the details.

2 Likes
#10

We have received the board yesterday and is investigating this issue.

1 Like
#11

Excellent, thanks for keeping me updated