Cannot Retrieve SMART Data - Quad SATA Hat

Hi all,

I’m having trouble with my Raspberry Pi 4B with standard Raspbian getting the smart data for the only 2 drives I have attached to the Hat at the moment sdb and sdc. When I run the smartctl command for them they are both recognized as Unknown USB bridge [0x1058:0x0a10 (0x8034)]

I can get some information on the drives by using e.g. " smartctl -a -d sat /dev/sdb " but what I really want is the temperature of the drives themselves.
Using -d scsi instead of -d sat gives less info than using -d sat.

Currently it boots from sda which is a USB SSD using berryboot and it has no issue displaying it’s smart information.

root@raspberrypi:/home/pi# lsblk
NAME MAJ:MIN RM SIZE RO TYPE MOUNTPOINT
loop0 7:0 0 1.1G 1 loop
sda 8:0 0 223.6G 0 disk
├─sda1 8:1 0 127M 0 part
└─sda2 8:2 0 223.5G 0 part
sdb 8:16 0 465.8G 0 disk
sdc 8:32 0 465.8G 0 disk
mmcblk0 179:0 0 29.7G 0 disk
└─mmcblk0p1 179:1 0 29.7G 0 part /boot

root@raspberrypi:/home/pi# smartctl -a /dev/sdc smartctl 6.6 2017-11-05 r4594 [aarch64-linux-4.19.127v64] (local build) Copyright (C) 2002-17, Bruce Allen, Christian Franke, www.smartmontools.org

/dev/sdc: Unknown USB bridge [0x1058:0x0a10 (0x8034)]
Please specify device type with the -d option.

Use smartctl -h to get a usage summary

root@raspberrypi:/home/pi# smartctl -a -d sat /dev/sdb smartctl 6.6 2017-11-05 r4594 [aarch64-linux-4.19.127v64] (local build) Copyright (C) 2002-17, Bruce Allen, Christian Franke, www.smartmontools.org

=== START OF INFORMATION SECTION ===
Model Family: Western Digital Black Mobile
Device Model: WDC WD5000LPLX-08ZNTT0
Serial Number: WD-WX31AA6J4SF8
Firmware Version: 80003040
User Capacity: 500,107,862,016 bytes [500 GB]
Sector Size: 512 bytes logical/physical
Device is: In smartctl database [for details use: -P show]
ATA Version is: ATA/ATAPI-7 (minor revision not indicated)
Local Time is: Mon Aug 24 22:05:21 2020 BST
SMART support is: Available - device has SMART capability.
SMART support is: Enabled

=== START OF READ SMART DATA SECTION ===
SMART Status not supported: Incomplete response, ATA output registers missing
SMART overall-health self-assessment test result: PASSED
Warning: This result is based on an Attribute check.

General SMART Values:
Offline data collection status: (0x00) Offline data collection activity
was never started.
Auto Offline Data Collection: Disabled.
Total time to complete Offline
data collection: ( 0) seconds.
Offline data collection
capabilities: (0x00) Offline data collection not supported.
SMART capabilities: (0x0000) Automatic saving of SMART data is not implemented.
Error logging capability: (0x00) Error logging NOT supported.
No General Purpose Logging support.

SMART Error Log not supported

SMART Self-test Log not supported

Selective Self-tests/Logging not supported

root@raspberrypi:/home/pi# smartctl -a -d sat /dev/sdc smartctl 6.6 2017-11-05 r4594 [aarch64-linux-4.19.127v64] (local build) Copyright (C) 2002-17, Bruce Allen, Christian Franke, www.smartmontools.org

=== START OF INFORMATION SECTION ===
Model Family: Hitachi/HGST Travelstar Z5K500
Device Model: HGST HTS545050A7E380
Serial Number: 130831TE85A34P0UU8MC
Firmware Version: 80003040
User Capacity: 500,107,862,016 bytes [500 GB]
Sector Size: 512 bytes logical/physical
Device is: In smartctl database [for details use: -P show]
ATA Version is: ATA/ATAPI-7 (minor revision not indicated)
Local Time is: Mon Aug 24 22:05:34 2020 BST
SMART support is: Available - device has SMART capability.
SMART support is: Enabled

=== START OF READ SMART DATA SECTION ===
SMART Status not supported: Incomplete response, ATA output registers missing
SMART overall-health self-assessment test result: PASSED
Warning: This result is based on an Attribute check.

General SMART Values:
Offline data collection status: (0x00) Offline data collection activity
was never started.
Auto Offline Data Collection: Disabled.
Total time to complete Offline
data collection: ( 0) seconds.
Offline data collection
capabilities: (0x00) Offline data collection not supported.
SMART capabilities: (0x0000) Automatic saving of SMART data is not
implemented.
Error logging capability: (0x00) Error logging NOT supported.
No General Purpose Logging support.

SMART Error Log not supported

SMART Self-test Log not supported

Selective Self-tests/Logging not supported

I’m sorry for the poor formatting, I just can’t seem to get my first post to look very neat.

Hello Anigai,

Here’s the solution:

  1. Download smartmontools-7.1 (https://sourceforge.net/projects/smartmontools/files/) and compile it. The version in APT is too old.
  2. Upgrade the firmware (How to upgrade F/W with jms561 under Raspberry Pi). The factory firmware displays some incorrect S.M.A.R.T. information.
1 Like

Excellent thank you so much setq.
That worked perfectly