ROCK5B unable to enter maskrom mode

Under normal circumstances: Disconnect all power to the board -> Do not connect any storage devices -> Press and hold the Maskrom Button -> Connect the Type-C cable to both the PC and the board -> Release the button -> Open RKDevTool v2.96, and see “Found One MASKROM Device” at the bottom.

However, when I connected it and tried to perform an erase operation, an error message suddenly popped up during the percentage completion phase. Before I could read the error message, RKDevTool automatically closed. Now, when I try to enter Maskrom mode using the above method, the device cannot be found and it shows “No Devices Found”.

I also cannot enter Maskrom mode.Have you found a solution to this problem?

The reason for my issue is a hardware problem. I will send it to the seller for repair, and it will be fine after the repair.