Problems with USB 2.0 device on USB 3.0 port

#1

I’m having some trouble with an USB 2.0 device on USB 3.0 port. Here is the output of dmesg:

[ 1215.227050] usb 7-1.3: new full-speed USB device number 5 using xhci-hcd
[ 1215.334357] usb 7-1.3: New USB device found, idVendor=1397, idProduct=00b4
[ 1215.334390] usb 7-1.3: New USB device strings: Mfr=1, Product=2, SerialNumber=3
[ 1215.334412] usb 7-1.3: Product: X-Touch One
[ 1215.334433] usb 7-1.3: Manufacturer: BEHRINGER
[ 1215.334452] usb 7-1.3: SerialNumber: -HcEWQcTw1CN9CgA
[ 1215.341029] xhci-hcd xhci-hcd.8.auto: ERROR: unexpected command completion code 0x11.
[ 1215.341088] usb 7-1.3: can't set config #1, error -22

The device runs fine on the usb 2.0 port. @jack any ideas what could cause this problem?

#2

What is this device type under USB2?

#3

Here is the output of lsusb -a for this device: (when connected to usb 2.0)

Bus 002 Device 005: ID 1397:00b4 BEHRINGER International GmbH
Device Descriptor:
  bLength                18
  bDescriptorType         1
  bcdUSB               2.00
  bDeviceClass            0 (Defined at Interface level)
  bDeviceSubClass         0
  bDeviceProtocol         0
  bMaxPacketSize0        64
  idVendor           0x1397 BEHRINGER International GmbH
  idProduct          0x00b4
  bcdDevice            1.00
  iManufacturer           1 BEHRINGER
  iProduct                2 X-Touch One
  iSerial                 3 -HcEWQcTw1CN9CgA
  bNumConfigurations      1
  Configuration Descriptor:
    bLength                 9
    bDescriptorType         2
    wTotalLength          101
    bNumInterfaces          2
    bConfigurationValue     1
    iConfiguration          0
    bmAttributes         0xc0
      Self Powered
    MaxPower                0mA
    Interface Descriptor:
      bLength                 9
      bDescriptorType         4
      bInterfaceNumber        0
      bAlternateSetting       0
      bNumEndpoints           0
      bInterfaceClass         1 Audio
      bInterfaceSubClass      1 Control Device
      bInterfaceProtocol      0
      iInterface              0
      AudioControl Interface Descriptor:
        bLength                 9
        bDescriptorType        36
        bDescriptorSubtype      1 (HEADER)
        bcdADC               1.00
        wTotalLength            9
        bInCollection           1
        baInterfaceNr( 0)       1
    Interface Descriptor:
      bLength                 9
      bDescriptorType         4
      bInterfaceNumber        1
      bAlternateSetting       0
      bNumEndpoints           2
      bInterfaceClass         1 Audio
      bInterfaceSubClass      3 MIDI Streaming
      bInterfaceProtocol      0
      iInterface              0
      MIDIStreaming Interface Descriptor:
        bLength                 7
        bDescriptorType        36
        bDescriptorSubtype      1 (HEADER)
        bcdADC               1.00
        wTotalLength           65
      MIDIStreaming Interface Descriptor:
        bLength                 6
        bDescriptorType        36
        bDescriptorSubtype      2 (MIDI_IN_JACK)
        bJackType               1 Embedded
        bJackID                 1
        iJack                   4 X-Touch One
      MIDIStreaming Interface Descriptor:
        bLength                 9
        bDescriptorType        36
        bDescriptorSubtype      3 (MIDI_OUT_JACK)
        bJackType               1 Embedded
        bJackID                 2
        bNrInputPins            1
        baSourceID( 0)          3
        BaSourcePin( 0)         1
        iJack                   5 X-Touch One
      MIDIStreaming Interface Descriptor:
        bLength                 6
        bDescriptorType        36
        bDescriptorSubtype      2 (MIDI_IN_JACK)
        bJackType               2 External
        bJackID                 3
        iJack                   6 X-Touch One
      MIDIStreaming Interface Descriptor:
        bLength                 9
        bDescriptorType        36
        bDescriptorSubtype      3 (MIDI_OUT_JACK)
        bJackType               2 External
        bJackID                 4
        bNrInputPins            1
        baSourceID( 0)          1
        BaSourcePin( 0)         1
        iJack                   7 X-Touch One
      Endpoint Descriptor:
        bLength                 9
        bDescriptorType         5
        bEndpointAddress     0x81  EP 1 IN
        bmAttributes            2
          Transfer Type            Bulk
          Synch Type               None
          Usage Type               Data
        wMaxPacketSize     0x0040  1x 64 bytes
        bInterval               0
        bRefresh                0
        bSynchAddress           0
        MIDIStreaming Endpoint Descriptor:
          bLength                 5
          bDescriptorType        37
          bDescriptorSubtype      1 (GENERAL)
          bNumEmbMIDIJack         1
          baAssocJackID( 0)       2
      Endpoint Descriptor:
        bLength                 9
        bDescriptorType         5
        bEndpointAddress     0x02  EP 2 OUT
        bmAttributes            2
          Transfer Type            Bulk
          Synch Type               None
          Usage Type               Data
        wMaxPacketSize     0x0004  1x 4 bytes
        bInterval               0
        bRefresh                0
        bSynchAddress           0
        MIDIStreaming Endpoint Descriptor:
          bLength                 5
          bDescriptorType        37
          bDescriptorSubtype      1 (GENERAL)
          bNumEmbMIDIJack         1
          baAssocJackID( 0)       1
Device Status:     0x0001
  Self Powered

Does this contain the information you need?

#4

It’s mostly like a signal issue for me. Is this device native usb 2.0 or usb 3.0? How long is the cable?

#5

The device is a usb midi controller with usb 2.0 connection. (See this link) The device is powered by an external power supply, so power should not be an issue. I already tried a short cable (half meter usb 2.0) and I also got the same error on the USB 3.0 port. Any ideas what could cause this problem? I didn’t have any problems with other usb 2.0 devices on the 3.0 port yet.

#6

Could it be that the X-Touch One has a problem with USB 3.0?


Do you have a current firmware on your XTO?
downloads.music-group.com/software/behringer/X-TOUCH/X-TOUCH%20ONE_Firmware_V1.07.zip

1 Like
#7

I’ve just updated the firmware and tested this on a Mac and on a Windows machine on an USB 3.0 port and had no problems with the device. There must be some other problem.

#8

@jack @SunWukong I still didn’t manage to get the device to work on the usb 3.0 port. Do you have any other ideas what could cause this problem?

#9

The device is working with USB 2.0, right? Have you tried USB3.0 connecting behind a USB hub? The log provides too little information to find out the issue.

#10

Yes, I’ve tried with and without an USB hub. I get the same error on both configurations.