Jmicron Firmware update doesnt see hat


I am trying to work through some capability issues with my raspi 4 2g and the quad HAT using 2 480gb WD SSDs. Lots of I/O errors.

I was advised by a person in customer service to try a firmware update. They sent me the link for the how to, No problem. Follow step by step, connecting to USB, the HAT is not recognized in Jmicron software. Tried 3 computers with this so far. Powered hat, plug in usb, start jmicron. Never shows up in “port” list to the left.

anyone have this issue?