Guitar efx processor with Rock2 SoM module not booting

Hello there, first time post here. I hope I’m posting under the right category.
I am trying to troubleshoot a guitar pedal board which has got a Rock2 SoM module (its based on the Rockchip RK328). The unit shuts down on start up. It has got a ‘soft latching power switch’. I have two identical faulty boards same symptoms. I’m working on one board removing and re-soldering components trying to troubleshoot. I just need one working board.
There is a Mosfet used to turn on the power to the whole board. I have bypassed this and I am powering the board directly from a 12V supply. Pressing the ON button initialises the start up process just like before but instead of turning off the voltages remains. I have checked all the DC/DC converter ICs outputs and LDOs. Everything seems to be in working order.

Potential issue:
I think I have zeroed in on the problem. I could be way off, but definitely something interesting. The ACT8846 chip is used as the power management IC for the module. Here’s what I noticed
There is 5V at the INL1, INL2, INL3 pins and I measured 0.3V at OUT9 and 0V at OUT8. Why I measured those first were because ‘VCCIO_PMU’ is used for the reset IC - U2207.

I have tried manually resetting the IC described on the page 31 on the data-sheet, but this was before I had the main supply latched.
I was hoping that someone could give me further advice on what to troubleshoot and what to look for? I am aware that the microprocessor could be bricked as well, any idea how to ‘un-brick’ it?

Thanks in advance for the help.

schematic:

The [Guitar efx] is not open spec/source products, I think you should contact your supplier for the replacement.

Thanks @jack, there is a known issue with these pedal boards. The manufacture do not acknowledge this though. I have once replaced the main board and the replacement board also became faulty hence why I have two faulty boards now. Just wondering whether there was anyway to force reboot it or something. The board has got a ‘recover’ and ‘reset’ buttons too. I must admit I’m fairly new to firmware side of things.
The module used is the Rock2 SoM - exactly that.