Hello,
I just started to test my Radxa X4 board (12gb ram with ssd mounted) under Windows 11 24h2 version.
When I try to install the sound driver, it gives 0x0000007 error. Windows does not recognize the sound chip. I see not available icon in the place of the speaker.
Second problem, system works ok with the basic display adapter from Microsoft. When I install it’s driver, right after the installation it shows black screen only with the cursor. I cannot see the file explorer.
What I tried:
- Install the graphic driver from Radxa’s site
- Install the driver from Windows Update
- Install the driver from Intel’s website
- Updated the bios
I can enter to Windows only after running Windows under safe mode, uninstall the graphics driver with Display Driver Uninstaller (DDU) and restart Windows. And of course, Windows installs the new driver automatically and after a minute I get the black screen back.
How can I solve those problems? Is it a software issue or hardware?