Arace where is my order?

I ve made a big purchase Radxa Rock 5B (5 pieces) and also Radxa Zero 3W (5 pieces), but noone has answered me and I don’t know whether my parcel is shipped or not. Noone from @Arace is answering me for 4 days, but it was written that they ship within 3-7 days. I have ordered delivery to Hong Kong, since they have a warehouse here, why they don’t ship?

Order details
ORDER #ARA7571