Do anybody know what is exactly guaranteed by allnet regarding Radxa ROCK boards? I’m trying to figure out what as EU customers we can expect from this shop (located of course in China) as a Radxa Partner.
For now on their page I could find only this small information:
There is only two small subpages about whe they are and contact, but not much about returns, how claims are working and what can be expected from them as Radxa partner. In Europe there are several law rules that each shop must follow regarding taxes, returns, warranty, restocking and many many others that makes all those clear for every customer.
I was also unlucky to get board that was not stable with nvme and soon after if failed completely, here was discussion about that:
Advised by @RadxaYuntian I contacted with allnet ro RMA board, they replied to me that I need to send it back (at my cost) with tracked parcel and they will check it. It was first time that I needed to do that but this may be understandable, shipping cost was about $6 and took few weeks.
Recently I’ve got answer from Allnet that board arrived and they replaced SoC and WiFi chip (I neved used wifi so was not aware any problem with it) and board is right now working (attaching video to e-mail showing lsblk). The cost of repair is $20 which I need to pay via pp (probably plus shipping it back, but I wanted to order from allnet BTW).
I asked for more information about this process, what we can expect from this shop, what is their responsibility and how warranty should look. As I mentioned earlier - there is no details on page at all.
To be clear $20 is not that much for repair. Fankly I expected that it would be not worthwhile, especially with two ways delivery, but it’s also some experience - how does this process looks like, also because it’s Radxa Partner probably with some responsibilities.
To remind that, I got two boards and one was unstable from start, I’ve done everything I could to diagnose problem and be sure that it’s not something related to anything in software. Tested carefully with second board swapping every component to good one and trying to find any difference. Of course I did not resolder anything cause that could void warranty.
Do anybody needed to send anything back to Allnet? How that looked?
Are there any warranty conditions? Do they apply to anywhere outside country?
(the only thing that I knew was to fit with return to 1y) Right now I tried to find any information how this looks i.e in ameridroid and there is no word about warranty on rock 5b, so according to their docs it should be 4 weeks upon sbc reception, on radxa zero and rock pi 4 there is 1 year so technically 5B at their site has very short warranty
Right now there is OKDO available here in Europe, in USA there is Ameridroid.
I’m trying to figure out what we can expect from all of those three suppliers, how much time do we have to make extensible tests.