Rock5b finally boots but freezes after 8 seconds (STILL NOT WORKING)

#22

Update:
After a long email battle with Allnet China they agreed to send it back. I did have to pay the shipping costs (even though I do not have to under EU consumer protection rules). It turns out the PMIC was faulty, and a couple of solder pads have fallen off causing one HDMI port to not work. They replaced the PMIC and say they can’t do anything about the HDMI and are now charging me $45,- to ship back a still faulty product. This is, again, against EU consumer protection rules. As the faults have been present upon purchase I have the right to a repair/replacement at no extra cost.

I have contacted Allnet Germany and they are checking out what’s up. But so far I have not had a reply from either Allnet China nor Allnet Germany. So I wonder if I’ll ever get a functioning Rock5b or get my money back. It doesn’t seem all too positive at the moment :/.

As for people who want to tell me Chinese companies do not have to adhere to European rules, here’s why they should:
Under Directive 1999/44/EC, any seller actively engaging with the EU market must comply with EU rules on guarantees, which provide a minimum 2-year guarantee on goods. This applies regardless of whether the seller is based inside or outside the EU.

According to EU consumer protection rules, all products sold in the EU must come with a minimum 2-year legal guarantee period starting from the date of delivery. During this period, if any defect appears within the first year after delivery, it is presumed to have existed at the time of delivery unless the seller can prove otherwise.

If such a non-EU seller refuses to honour the 2-year guarantee, the non-EU seller risks penalties imposed by national enforcement authorities if they ignore EU rules. This can include fines, enforcement orders or even a ban from selling to EU consumers. Consumer organisations can also publicly warn against the seller.

Under the Dutch Consumer Protection Enforcement Act (Whc), the following sanctions can be imposed:
• The Consumer and Market Authority (ACM) can impose an order under penalty payments on a non-EU seller who fails to comply. This means the seller has to pay a sum of money if he does not stop the violation (article 15 Whc).
• The ACM can also impose an administrative fine for breach of the rules. The amount can reach 900,000 euros or 10% of turnover (Article 16 Whc).
• If a non-EU seller seriously or systematically violates consumer rules, the ACM or the Public Prosecution Service can prohibit an online shop from continuing to offer services to Dutch consumers (Article 17 Whc).
• A judge in civil proceedings can also order the non-EU seller to comply with the rules and/or pay damages to consumers.

Legal basis:

Directive (EU) 2019/771on certain aspects concerning contracts for the sale of goods - https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX%3A32019L0771

Directive 2011/83/EU on consumer rights - https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX%3A32011L0083

Dutch Consumer Protection Enforcement Act - Wet Handhaving Consumentenbescherming (Whc) –
https://wetten.overheid.nl/BWBR0020586/2024-04-01

1 Like
#23

I agree, such a situation can be devestating for people saving up money to buy nice things just to receive a broken item… All the time spend figuring it out etc. not included. I hope you’ll get this resolved. I also have to say, that I never had any issues and in fact a really good support.

2 Likes
#24

Such hardware defects and absurd situations should be handled directly by Radxa themselves IMHO. It would give them a good image and reputation and not cost much because these are expected to be rare. We all know how painful some distributors can be, especially with end users, between excessive delays and abusive fees for dealing with the request.

I fried one Odroid-H3 board two years ago, contacted HK explaining what I did, asked for help about expected voltages on various points to try to locate the issue and fix it by myself. I failed and they directly handled the RMA themselves, which is what I expect from a great vendor, and that I appreciated very much.

#25

Do an SPI flash it will fix it.

1 Like
#26

Thank you. I have tried it before as people in the Discord suggested it. I don’t think flashing an SPI will fix a faulty PMIC and fallen off solder pads though, which are the cause according to Allnet. Right now I cannot do anything sadly, Allnet is keeping my board hostage.

#27

ah ok thats different Mine had some issues when flashed some images doing that exact thing and flashing spi fixed it… but Mine didnt had missing parts etc… seems more severe in your case.